Shipping Policy
Last updated: August 4, 2026
We believe in honest, transparent shipping: realistic timeframes and full tracking on every order.
1. Processing & Delivery Times
| Stage | Estimated time |
|---|---|
| Order processing | 1–2 Business days |
| Transit (tracked shipping) | 7 Business days |
| Estimated total | 7 - 10 Business days |
Times are in business days and begin once payment is confirmed. They are estimates and may vary during peak periods or due to events beyond our control.
2. Order Tracking
You'll receive a tracking number by email as soon as your order ships, so you can follow it to your door.
3. Shipping Destinations
We currently ship within the United States. Available destinations and any applicable costs are shown at checkout based on your delivery address.
4. Shipping Costs & Taxes
Any shipping charge is shown clearly before you confirm payment. If free shipping is offered, it is stated on the Site and at checkout. Applicable sales tax, where required, is calculated at checkout.
5. Lost, Delayed, or Damaged Packages
Risk of loss passes on delivery. If tracking shows your package as delivered but you haven't received it, or if it arrives damaged, contact help@ashcroft-flatcaps.com promptly (with photos if possible). We'll open an inquiry with the carrier and make it right with a reshipment or refund.
6. Incorrect Address
Please provide a complete, accurate shipping address. If a package is undeliverable or returned due to an address error on your side, any reshipment cost may be your responsibility. Contact us quickly after ordering if a correction is needed.
7. Contact
Shipping questions: help@ashcroft-flatcaps.com.
