Refund policy
Returns & Refunds Policy
Last updated: August 4, 2026
Our 100-Day Satisfaction Guarantee
You have 100 days from delivery to decide whether your item is right for you. If it isn't, email help@ashcroft-flatcaps.com — a real person will reply and take care of your refund.
- No reason required.
- We refund the price of the item(s) concerned.
- Depending on the order, we may ask you to send the item back or, at our discretion, simply let you keep it.
1. How to Start a Return
Email help@ashcroft-flatcaps.com with your order number and, if the item is damaged or defective, a photo. We'll send you return instructions and the return address. Please contact us before sending anything back so we can guide you.
2. Return Condition
To be eligible for a return, items should be in reusable condition (not worn beyond trying on, clean, with tags where possible). We may reduce a refund to reflect any loss in value caused by handling beyond what is needed to inspect the item.
3. Refunds
Once your return is received and approved — or once we confirm your refund under the satisfaction guarantee — we issue the refund to your original payment method, typically within 5–10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.
4. Return Shipping
When a return is requested, we will let you know the return method. For satisfaction-guarantee returns we may provide a prepaid label or waive the return entirely; where a return is at your expense, we will tell you in advance. If an item is defective, damaged, or incorrect, we cover all return and replacement costs.
5. Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or not as ordered, contact us within a reasonable time with your order number and a photo. We will arrange a replacement or a full refund at no cost to you.
6. Exchanges
Want a different size, color, or style? Email us and we'll arrange an exchange, subject to availability.
7. Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. We will do our best to accommodate requests received before the order ships.
8. Contact
Returns & refunds: help@ashcroft-flatcaps.com.
